Common Problems and Solutions

Here are some common problems and solutions while your are installing or playing the game. Just look for the same dialog or errors you get in the image below.

 Problem: Error while installing the game

Cause: Corrupted data files.

Solution: Just download the game again and try other download links.

Problem: Disconnected From the Server

Cause: Server problem or you lost your connection to the game

Solution: Try checking if you have still connected to the internet or maybe you forgot that, that day maintenance time. Also it could be the server goes emergency maintenance.

Problem: Disconnected after entering the game.

Cause: Error in your connection or you lost your connection while entering the game. Happens most likely to other players. Also check your internet connection if it is still connected.

Solution: Reconnecting to the game will fix this.

Problem: Launcher is too slow to load.

Cause: Slow internet connection or low ram memory maybe there are too many applications running in your system and it can't load quickly because of low memory.

Solution: Just wait and relax, it will load successfully. Try to remove or close other applications that are open or upgrade your internet connection you can also use third-party apps that could lower your ping to the server.

 Problem: Disconnected after entering the loading screen.

Cause: Server under Maintenance

Solution: Wait until the Server goes up, wait for announcement in other English forum sites that updates the server status 

Problem: Blade and Soul Client Crash

Cause: Your computer doesn't have enough RAM to run the client.

Solution: Upgrade your computer RAM, it will do the fix.

Problem: Launcher Text errors

   

    

Cause: Client doesn't recognized the language currently running in the system because the client is in Chinese.

Solution: Change your system locale to Chinese (Simplified PRC). Here's the how to change your System locale to Chinese Simplified PRC for Windows 7/Vista. Click HERE

Problem: Launcher doesn't recognized the directory game files installed

Cause: You install the client without changing your system locale to Chinese Simplified PRC. 

Solution: Try Re-installing the client again but make sure your system locale is in Chinese simplified when launching the game.

Problem: Dialog box appear when the character is selected and trying to enter the game

Cause: Too many players in-game, you are on queue or waiting list. The number in the upper part is your number you are in the waiting list.
Solution: Just wait it to count down and it will automatically log you in-game.


If you didn't see your error or your problems on those images, just comment your problems below. Thanks.